Data Management Information

Data Management Information
The operator of the website www.petsup.hu, hereby informs you about the processing of your personal data, the legal basis for data management and the method of exercising your user rights.
Please read the following data management information carefully!
1. Data controller information
• Company name: Petsup Kft
• Registered office: 4030 Debrecen, Malom utca 4
• E-mail address: info@petsup.hu
• Telephone number: +3630 494 55 99
2. Purpose of data management
The purpose of the processing of personal data is as follows:
• Processing purchases on the website.
• Creating and managing a customer account.
• Sending information about products and promotions (if the user subscribes to our newsletter).
• Tracking and delivering orders.
• Handling customer complaints.
• Other related customer service activities.
3. Scope of personal data processed
When registering and/or making a purchase on the website, we request the following personal data:
• Name (first and last name)
• Address (delivery and billing address)
• Email address
• Phone number
• Delivery method
• Payment method
• IP address (when visiting the website)
4. Legal basis for data processing
The legal basis for processing personal data:
• Performance of the contract (order and delivery),
• User consent (e.g. subscribing to a newsletter),
• Compliance with a legal obligation (e.g. issuing an invoice),
• Legitimate interest (e.g. compliance with legal requirements for the management and analytics of customer-generated data).
5. Data storage period
We only store personal data for as long as necessary to achieve the given purpose.
• In the case of a purchase, until the contract is fulfilled, and thereafter during the warranty and settlement periods.
• Until you unsubscribe when subscribing to the newsletter.
• In other cases, for the period necessary to comply with legal obligations.
6. Sharing data with third parties
We only share personal data with partners who are directly involved in providing our services, such as:
• Courier services (data necessary for delivery, such as name, address, telephone number),
• Payment service providers (data necessary for processing transactions),
• Billing and accounting systems (in order to comply with legal obligations).
Each third party ensures that your data is protected appropriately.
7. Your rights
You are entitled to exercise the following rights:
• Right of access: You can request that we inform you about what personal data we process about you.
• Right of rectification: You can request that personal data concerning you be corrected if it is incorrect or inaccurate.
• Right to erasure: You may request that your personal data be erased if they are no longer necessary for the purposes of processing or if the processing is unlawful.
• Right to restriction of processing: You may request that we restrict the processing of your personal data if you dispute their accuracy.
• Right to data portability: You may request that your personal data be transferred to another data controller.
• Right to object: You may request that we not process your personal data if they are based on legitimate interests.
To exercise the above, please contact us at one of the following contact details: info@petsup.hu
8. Security of data processing
We treat personal data confidentially and take appropriate technical and organizational measures to ensure that they are protected against unauthorized access, modification, deletion, destruction.
9. Use of cookies
When using the website, we may place cookies on the user's device in order to improve the user experience and track activities on the site. You can find more information about the use of cookies in our Cookie Policy.
10. Right to contact a data protection authority
If you feel that a violation of the law has occurred during the processing of your personal data, you have the right to file a complaint with the competent data protection authority. Contact details of the National Data Protection and Freedom of Information Authority:
• Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/C.
• Telephone: +36 1 391 1400
• E-mail: ugyfelszolgalat@naih.hu
• Website: https://www.naih.hu
11. Final provisions
www.petsup.hu reserves the right to modify its data protection information at any time. The current data protection information is valid from the time of publication on the website.